Webinar Library


Managing the Call Center Conundrum

Aired: July 19, 2018

Sponsored by Health Compare

In this webinar, we'll discuss the changing landscape of options available to ensure that your plan is properly prepared regardless of how the pendulum swings. Medicare Advantage (MA) buying behaviors are changing. Few MA customers are shopping and even fewer are changing plans during AEP. With these changes, many plans are finding it difficult to determine what their Inside-Sales/Telesales needs will be for this upcoming AEP.

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