How AI Technology Creates a Modern Member Experience and Boosts Star Ratings

Aired: January 24, 2023

Sponsored by Nuance

Explore the state of member engagement, the challenges of disjointed technologies and the importance of data within your contact center. Then hear ways you can optimize your member’s journey with easy‑to‑use, personalized, and proactive experiences across all channels that allow you to retain the members you have—and attract new ones.

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