Elevate your health plan's success in the enchanting setting of Lake Buena Vista in Orlando Florida at an Official Walt Disney World® Hotel! The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.
Master Member Engagement & Navigate CMS Changes
With a wave of CMS regulatory changes impacting member experience and engagement, updated insights are critical to stay compliant and thrive. The increased focus on health equity is also making it essential to build member trust and make every outreach count, especially with hard-to-reach populations. For these reasons and more, you can’t afford to miss The Member Engagement and Experience Symposium to discover cutting-edge strategies, explore the latest technology, navigate the evolving regulatory landscape, and engage members during a noisy election year. Now is the time to stay ahead and ensure your organization’s success—and your member’s satisfaction—in this rapidly changing environment.
Bring your whole family to experience some Disney magic while you join colleagues and industry leaders for advanced insights, new ideas, and contemporary tactics to help meet even the loftiest member experience goals.
This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions:
At the Member Engagement and Experience Symposium, your peers are attending this year to:
Discover how to execute on your health plan’s values, keeping member experience and quality of care at the center of your work
Leverage the spotlight CMS has placed on health equity and member experience to create a top-down organization-wide culture of spectacular customer service for all members
Explore the importance of health equity from a member experience lens—and the significant role it can play in CAHPS scores
Discuss the latest best practices and strategies for building trust, the foundation of member engagement and experience
Leave with proven low effort/high impact member engagement and retention techniques
Take away a robust toolkit of strategies, technology insights, incentives, and best practices to enhance health risk assessment response rates
Adapt engagement strategies to the digital landscape, and more!
