Our 12th annual conference will take place Dec. 14-15 at the Manchester Grand Hyatt San Diego. Check out the sessions and speakers we’ve planned to help you boost your Star ratings in 2022.
Regulatory and policy updates, strategies to improve member engagement and Part D measures, and how social determinants of health (SDoH) are intertwined with Star ratings will be among the topics discussed at the upcoming 12th annual Star Ratings Master Class.
The live in-person event will take place December 14 and 15 at the Manchester Grand Hyatt San Diego. Proof of COVID-19 vaccination is required to attend.
Below are just a few of the sessions planned. Click here to access the full agenda.
Policy update and the future of Stars
Ana Handshuh, principal, CAT5 Strategies and chair of the RISE Association’s Quality and Revenue Community, will moderate a fireside chat on upcoming regulatory changes and adjustments to the Star Ratings program. Our blockbuster panel includes Micah Cost, PharmD, MS, the CEO of Pharmacy Quality Alliance; Kristine Toppe, AVP of state affairs, National Committee for Quality Assurance; and Ashby Wolfe, M.D., MPP, MPH, regional chief medical officer, Centers for Medicare & Medicaid Services.
A holistic approach to raising Star ratings
Keynotes Melissa Smith, EVP, consulting and professional services, HealthMine, and Liz Haynes, MSN, RN, CCM, director risk adjustment & Stars–Government Programs, Blue Cross and Blue Shield of Kansas City, will explore the Stars life cycle and why it’s imperative to keep your entire population at the center of your efforts. Check out a preview of their session here.
RELATED: RISE Radio Episode 10: Liz Haynes & Melissa Smith on 2022 Medicare Star ratings and what plans must do to maintain those scores
In-depth focus on member experience and satisfaction
Due to the impending increased weight on these measures, we will devote several sessions on member experience, including:
Innovative approaches to improve member experience: Dave Etling, senior vice president and general manager, Incomm Healthcare, will moderate the discussion with panelists: Archie Dey, director of consumer experience and insights, SCAN Health Plan; Rachel Sterner, MPH, Stars program manager, UCare; and Handshuh.
Employ behavioral science to drive member and provider engagement: Learn tried-and-true strategies to set expectations, raise satisfaction, and drive engagement with Kathleen Ellmore, managing director, Engagys, and Bahar Sedarati, M.D., national medical director, Humana.
Dismantling siloes for a unified approach to Stars: In this session, speakers identify strategies to implement a cohesive culture of Stars awareness to help improve member experience. Kathleen Faulk, SVP and GM, government programs, Regence BlueCross BlueShield of Oregon, will moderate the session. Panelists include Ryan Dodson, regional manager, risk adjustment, New Vision Healthcare Solutions/Choice Medical Group; Rhonda Farrar, senior manager analytics and data quality, Advantmed; and Randi Escobedo, AVP, risk adjustment, Providence Health Plan.
Results of the RISE-Engagys sixth annual survey of healthcare consumer engagement practices: Ellmore will return to lead this special session that reveals the current state of member/patient engagement and which tactics and channels are effective, which programs are ineffective, and where there are pockets of excellence.
This year’s survey also uncovered information on SDoH. While health plans often have SDoH services in place, they don’t always have the best means of communicating this information. As a result, members don’t take advantage of benefits because they don’t realize they have access to them.
To increase utilization of SDoH, Ellmore says payers can focus on increasing and optimizing member communications. For example, personalizing messages and capturing member barriers has shown to yield strong results. Input from the survey indicated that health plans have been squeezed in 2021 and, unsurprisingly, ROI and cost became far more important when evaluating SDoH programs. Respondents noted that ROI jumped as a SDoH success measurement focus by nearly 200 percent this year.
SDoH and Stars: Learn what forward-thinking health plans are doing to improve patient experience and increase access to care for unique member populations with Lindsay Dornfeld, senior manager product management, Pulse8; Julianne Eckert, senior director of quality improvement and Stars operations, Clover Health; and Rex Wallace, principal, Rex Wallace Consulting, LLC.
Addressing the unique concerns of Special Needs Plans: Speakers will explore strategies for tackling extra SNP measures with limited resources to increase member satisfaction and which supplemental benefits can help reduce disparities and engage hard-to-reach populations. Panelists include Christine Uranaka, R.N., BSN, national quality auditor, AHF; Deborah Paone, DrPH, MHSA, performance evaluation lead and policy consultant, SNP Alliance; and Kurt Cegielski, SVP, client success, Icario.
The 12th annual Star Ratings Master Class will take place December 14 and 15 at the Manchester Grand Hyatt San Diego. Click here to access the full agenda, roster of speakers, and how to register for the event.