Paul Cotton, director of federal affairs for NCQA, will deliver a keynote presentation on the importance of quality measurement and HEDIS® measures in times of crisis.

The COVID-19 pandemic led the NCQA to make policy changes concerning the collection of quality reporting for HEDIS and CAHPS for 2019 to allow organizations to focus on the COVID-19 public health emergency.

During a presentation at RISE National this summer, Cotton said the pandemic forced the NCQA to move all of its activities virtual and cancel its release of 2020 plan ratings. Medicare Advantage plans will also not be required to report HEDIS data for measurement year 2019 and the NCQA will not collect data for CAHPS.

His keynote presentation at the upcoming HEDIS® & Quality Improvement Summit, a live-streamed virtual event, will focus on how to prevent this suspension if and when there is another crisis in the future.

The live-streamed virtual event will take place on October 26-27. Other sessions will explore:

  • Lessons learned from the COVID-19 era and the new HEDIS landscape
  • Getting back into gear for measurement year 2021
  • Interdepartmental collaboration to maximize results
  • New HEDIS patient experience measures and weights
  • Taking your HEDIS program to the next level
  • Challenges and opportunities in telehealth
  • Payer and provider partnership to drive HEDIS and quality improvement efforts
  • Closing gaps in care through member engagement
  • How to create a culture of quality from the top down

To learn more about the HEDIS® & Quality Improvement Summit, click here to see the full agenda, scheduled speakers, and to register for the October event.