September 29-30, 2020

A Virtual Seminar

Driving Change in Member Experience to Impact Your Bottom Line
A Virtual Seminar

The Driving Change in Member Experience to Impact Your Bottom Line virtual seminar aims to provide a holistic view of the member experience and journey, arming attendees with strategies to better coordinate interdepartmental communications while discussing best practices on how to proactively engage members to achieve desired actions.

This two-day interactive seminar is designed to connect Quality, Risk Adjustment, Customer Service, and Population Health professionals across the whole plan enterprise with touch points in the member journey cycle. Get curated solutions-driven content with a focus on knowledge sharing from leading innovators and leave with actionable strategies to boost member satisfaction and maximize performance results.


Who Should Attend Virtual Seminar

This webinar is ideally suited for Directors and VPs in Quality, Risk Adjustment, Population Health, and Customer Service

Organizations and Job functions:

  • Health Plans, Insurers, and Providers with Value-Based Contracts
    • Medicare Advantage Plans
    • D-SNPs
    • ACA Marketplace Plans
    • Medicaid Plans (MCOs)
    • Group Commercial Plans
    • Provider Organizations
    • Medical Groups
    • ACOs
  • Customer Service / Member Service departments
  • Stars / HEDIS® / CAHPS departments
  • Population health management departments
  • SDoH departments
  • Risk Adjustment departments


Top Reasons to Attend Virtual Seminar


  • Get holistic view of the member experience and journey to improve your business strategies for gap closure that drive RAF scores and HEDIS scores, retention rates, MTM goals, and care management goals

  • Better coordinate interdepartmental communications to elevate your overall customer satisfaction, Net Promoter Scores, CAHPS scores, member bonding and annual renewals in AEP plus OEP retention

  • Get your questions answered by industry thought leaders giving you the right tools, tactics, and frameworks to affect behavior change that drives positive results
  • Connect virtually with like-minded professionals for peer-to-peer exchange from the comfort of your home office

Gold Sponsors