Dr. Jatin Dave Chief Medical Officer and Director of Clinical Affairs
Dr. Jatin Dave joined New England Quality Care Alliance as Chief Medical Officer in 2016. Dr. Dave is an internist and geriatrician with more than 15 years of diverse health care experience in clinical, academic and managed care settings. He is board certified in internal medicine, clinical informatics, geriatrics and hospice and palliative care. Before joining NEQCA, Dr. Dave served as the Medical Director of Geriatrics and Senior Care Options for Tufts Health Plan. He also practiced at Brigham and Women’s hospital for 12 years both as a primary care physician and consultant geriatrician. Dr. Dave completed his training in Internal Medicine at the University Of Illinois College Of Medicine and subsequently completed a General Internal Medicine fellowship at New York University. He then completed a fellowship in Geriatric Medicine at Harvard University where he received his master’s degree in public health. Jatin lives with his wife and two sons in Lexington, MA.
Ryan Davis Medicare Market & Operations, Senior Manager
Ryan is a Medicare aficionado with over eleven years of experience having been employed by some of the country’s largest managed care entities. Since 2014, Ryan’s responsibilities include oversight of Part D benefit implementation, claims adjudication, the Medication Therapy Management Program, and the Opioid Over-utilization Program for a health plan with over 90,000 Medicare enrollees. Ryan background is comprised of Medicare centric roles with some of the country's largest Pharmacy Benefit Managers. As a Senior Consultant with CVS/Caremark, he managed cross-functional initiatives related post sanction remediation efforts for member communications. At Express Scripts (formerly Medco Health Solutions) Ryan operated as the point-of-contact for multiple Medicare employer group plans to ensure successful benefit administration and client satisfaction.
Dr. Shannon Decker is the Vice President of Clinical Performance for Brown & Toland. Dr. Decker has more than 20 years of experience in healthcare--14 of which include working with risk adjustment and Medicare. Dr. Decker has a PhD. in Interdisciplinary Studies, dual MBA degrees--in Finance and in Marketing, as well as an M.Ed. in Secondary Education and a M.Ed. in Administration and Leadership. Dr. Decker is on the faculty at Arizona State University and is also an associate professor of Higher Education & Adult Learning (HEAL) and chief methodologist for Walden and Capella Universities where she chairs and oversees the dissertations of doctoral students. An author of two books and several peer-reviewed articles, she consults in both the fields of healthcare and education. Her interests include the study of human behavior and how theories on motivation and learning may be brought to bear on population health management.
Josh heads Medicare Star Ratings at Martin’s Point Health Care in Portland, Maine where he helped guide his company’s LPPO contract to its first 5-star Overall Rating in 2020. Martin’s Point’s HMO contract has achieved 5-stars five times since 2010, most recently in 2019.
Kathleen is a pioneer in bringing the best of consumer marketing and data-driven methodologies to healthcare to motivate better health decisions. As Co-Founder and Managing Director of Engagys, Kathleen leverages the best of behavioral economics, the latest in evidence-based communications combined with the insights from over a billion consumer interactions in health to help healthcare organizations close the last mile of consumer engagement. She consults on all topics related to consumer engagement and experience for the top healthcare organizations in the country.
Kathleen has been recently named as a consultant to the first ever FDA Patient Engagement Advisory Committee (PEAC). She received Stevie awards for highlighting opportunities for improving the lives of people with chronic conditions. She speaks regularly on the national stage on many topics including: driving consumer health engagement, creating better consumer experience in healthcare, and using data to drive consumer behavior.
Kathleen also participates in various healthcare advisory boards, including HealthComp’s Consumer Experience Advisory Board, Linkwell Health’s Marketing Advisory Board and RISE’s Consumer Engagement Advisory Board
Kathleen spent the first twenty years of her career in brand marketing at leading consumer marketing organizations, including General Mills and P&G. Additionally, she was a Vice President at Digitas, one of the leading direct marketing firms in the country. Kathleen has an undergraduate degree from the University of New Hampshire and an MBA from the Kellogg School at Northwestern.
Renée S. Golderman, MS, RN, NE-BC joined CDPHP in 2007 and currently serves as senior vice president of health care quality. In this role, she leads the design, implementation, and management of a quality improvement program focused on providing CDPHP members with efficient, cost-effective, and timely care. Renée also oversees credentialing and appeals. With more than 30 years of progressive experience in the health care industry, Renee is also responsible for directing HEDIS, NCQA, and Medicare Stars initiatives, which includes collaboration among Medicare risk, medical management, and network providers to drive innovative initiatives to improve quality outcomes and ensure member satisfaction with their health care. She has led health care transformation initiatives, including tools for population health and clinical integration strategies, and assists in design and operational aspects of primary care incentive programs.
Renee served as the director of nursing for Seton Health System, part of the Ascension Health System where she was a recipient of the NYSNA Nursing Excellence Award in Administration/Management. In addition, she held clinical management positions at New England Baptist Hospital in Boston, Mass., and New Britain General Hospital in New Britain, Conn. She also served as a clinical educator for The Eddy in Troy, N.Y.
Renee earned a Bachelor of Science degree in nursing from SUNY Buffalo, and a Master of Science degree in health care management from Rensselaer Polytechnic Institute. Renée is an executive-board certified nurse by the American Nurses Credentialing Center (ANCC) and is a member of the National Association for Health Care Quality.
Ana Handshuh, Principal at CAT5 Strategies, is a government programs executive with expertise in creating and implementing corporate programs for the healthcare industry. Her background includes Quality, Core Measures, Care Management, Benefit Design and Bid Submission, Accreditation, Regulatory Compliance, Revenue Management, Communications, Community-based Care Management Programs and Technology Integration. Ms. Handshuh currently serves on the Board of the Resource Initiative and Society for Education (RISE), the preeminent national professional association dedicated to managed and accountable care financing and delivery. She is a sought after speaker on the national healthcare circuit in the areas of Quality, Star Ratings, Care Management, Member and Provider Engagement, and Revenue Management. Her recent consultancy roles have included assisting organizations create programs to address the unmet care management needs in the highest risk strata of membership, document their processes and procedures, achieve accreditation status, design and submit government program bids, institute corporate-wide programs and create communications strategies and materials. She possesses sophisticated business acumen with the ability to build consensus with cross-functional groups to accomplish corporate goals. Ms. Handshuh served as the Vice President of Managed Care Services at Central Florida Inpatient Medicine (CFIM). In this role, she provided leadership and strategy on CFIM projects and collaborations with physicians, risk entities, hospital health care systems, and health plans. CFIM is the largest Hospitalist group in Central Florida, with 70 providers discharging over 50,000 patients annually from multiple hospitals across two health care delivery systems and 24 skilled nursing facilities. At CFIM Ms. Handshuh previously served as the Vice President of Operations. Prior to those assignments, she worked with Precision Healthcare Systems as their Vice President of Quality Improvement. In that capacity, she led the IPA’s Quality efforts and collaborated with payers on implementing programs to move the needle on Quality and Star Rating initiatives. Ms. Handshuh also served as the Director of Corporate Program Development at Physicians United Plan. In this role, she led the Quality Management and Corporate Communications departments and spearheaded the development of innovative integrated technology solutions to drive business excellence and Star Rating achievement initiatives. For the past fifteen years Ms. Handshuh has taken an active role in redefining and implementing changes that have led to improvements and greater efficiency within Government programs and healthcare delivery. Prior to joining Physicians United Plan Ms. Handshuh was the founder of I-Six Creative. Under Ms. Handshuh’s vision and leadership, I-Six Creative provided expertise in the areas of managed Medicare benefit design, MSO/IPA operations, provider network strategy, new market launches, technology integration, corporate communications and quality improvement.
Katharine is the President of Healthy People, an NCQA-licensed HEDIS audit firm and CMS Data Validation firm. She is a member of NCQA’s Audit Methodology Panel and NCQA’s HEDIS Data Collection Advisory Panel. Katharine has been a Certified HEDIS® Compliance Auditor since 1998 and has directed more than two thousand HEDIS audits.
Previously, as CEO of the company Acumetrics, Katharine provided consultancy services to NCQA which helped their initial development and eventual launch of the NCQA Measure Certification Program.
Katharine is a frequent speaker at HEDIS conferences, including NCQA’s most recent Healthcare Quality Congress. She is featured on an NCQA podcast, discussing the HEDIS Electronic Clinical Data System Measures: https://blog.ncqa.org/inside-h...
She received her BA from Columbia University and her MPH from UC Berkeley School of Public Health. She is a member of the National Association for Healthcare Quality and is published in the fields of healthcare and public health.
Julia Joseph-Di Caprio, M.D., M.P.H. Senior Vice President and Chief Medical Officer
Dr. Joseph-Di Caprio leads the Medical Director, Clinical Services, Mental Health and Substance Use Disorder Services, Pharmacy, and Quality Management departments. Her extensive professional career in the Twin Cities community includes 22 years at Hennepin County Medical Center (now Hennepin Healthcare System) where she began as a Pediatric and Adolescent Medicine Specialist and advanced to several physician leadership roles, including Chief of Pediatrics. Joseph-Di Caprio also has been a Medical Director for Medica, Senior Medical Director of Care Management for HealthEast, and most recently Fairview Health Services Medical Leader, Connected Care.
Community service is a hallmark of Joseph-Di Caprio’s career. She serves on the Boards of Directors for University of Minnesota Physicians and Planned Parenthood North Central States, and has served on the Boards of the Loppet Foundation, Minnesota Chapter of the American Academy of Pediatrics, the Bridge for Youth and the Minneapolis Medical Research Foundation. Joseph-Di Caprio has been a Diversity Climate Expert Panelist for the University of MN Medical School, and is a member of the Health Equity Advisory Council for MN Community Measurement. She is a long-time Assistant Professor for the University of Minnesota Department of Pediatrics.
Joseph-Di Caprio has a B.S. in Physiology from McGill University in Montreal, Quebec, Canada, an M.D. from the University of Illinois and a Masters in Public Health from the University of Minnesota.
Tejaswita Karve is the Director of Medicare STARS with the Johns Hopkins Health System. She has previously held roles at several Fortune 500 companies, including Accenture and CVS Health, as well as with Presbyterian Healthcare Services and most recently at UPMC Health Plan in Pittsburgh.
Karve holds a Ph.D. in Biochemistry and Cellular & Molecular Biology from Georgetown University.
Sharon Kuhrt is an innovative healthcare leader with experience in health plan quality, acute, post-acute, and outpatient settings. She currently is the Manager of Quality Improvement at Priority Health in Grand Rapids Michigan. Here primary responsibility at Priority Health is the HEDIS Program. Sharon has 12 years of HEDIS experience in health plans, achieving 30% increase in HEDIS scores, leading to five-star results. Sharon also teaches graduate level health informatics, finance and marketing for Northeastern University, Simmons University, and University of New England. Sharon is an RN and holds a bachelor’s degree in nursing from Loretto Heights College, master’s degree in nursing from Regis University and doctorate in nursing from Northeastern University.
Clinical Pharmacist for the past eight years at Network Health, a local health insurance provider in Northeast and Southeast Wisconsin. I am currently one of three pharmacists involved making MTM calls in-house. My responsibilities also involve NCQA, pharmacy appeals, P&T Committee, Member and Provider relations.
Gary’s also has experience as pharmacy manager for a national long term care company, pharmacy manager for retail pharmacy chain, and Pharmacy Director for a National Health Care provider. He has also been a pharmacy instructor at local medical college family practice clinic.
Haidy Metz, CPC, CRC, CPMA
Supervisor, Quality, HEDIS & Coding Revenue Program Management
Haidy Metz has over 25 years experience in the healthcare industry specializing in Risk Adjustment, HEDIS, Medicare Stars, and CMS Innovation Models. She is currently Supervisor of Quality, HEDIS and Coding at Highmark, Inc. where she leads a team that supports Highmark's HEDIS and Risk Adjustment initiatives. Her passion is to a pioneer healthcare reform and achieve maximal impact on patient outcomes through innovative approaches to the business of medicine.
David Meyer is a nationally recognized thought leader and change agent, with over 20 years of experience in healthcare commercial and government programs operations, data science, clinical outcomes, revenue and quality. He currently serves as the Senior Vice President of Health Outcomes and Informatics at NationsBenefits, where he is building-out the Research and Data Services unit of the company. In pervious roles, he has run revenue, quality and healthcare informatics for both regional and national health plans, spanning both Medicare Advantage and Commercial products. He has been a RISE Advisory Executive Board Member 12+ years, and is a frequently invited speaker at conferences and summits.
Noris has a Master's degree from the University of Miami and has spent her professional life in the healthcare industry, including academia, hospital and private sector settings. During her career in academia, Noris was intimately involved in research management as well as the management of graduate medical education.
Noris entered the arena of quality and value based care seven years ago, as a seasoned healthcare administrator. In this new role, Noris has been transforming the way medical practices understand quality and value based care with emphasis on moving from episodic care to life-based care. Noris strongly believes that empowering and educating patients and their caregivers is the key to quality care and healthier beneficiaries. When beneficiaries are educated about their health and made part of their care, they are empowered to make the right decision for themselves.
Noris is a firm believer that when an environment that promotes a culture of education, compliance, mutual respect is created, this becomes the driving force behind quality care, quality of life, stability or improvement of chronic conditions, and ultimately a reduction in healthcare costs.
I started my career in healthcare in 2007, working in the mental health field, cardiothoracic intensive care then in the emergency department of a level 1 trauma center. In 2017 I left bedside nursing to work for Martins Point Health Care as a CDI nurse/HEDIS reviewer, then as the HEDIS Administrator in 2018. I live in Gorham Maine with my husband, two children, and dogs that keep me busy.
Kimberly Swanson Vice President, Quality and Clinical Integration
Kimberly Swanson is responsible for developing and leading Network Health’s quality improvement program and maintaining quality standards consistent with NCQA, CMS Star ratings and other regulatory agencies. She oversees and implements innovative quality strategies to improve the health of members and improve care delivery and coordination across Network Health’s broad network of providers. Kimberly also manages Network Health’s appeals and grievances department. Prior to joining Network Health, Kimberly served in a number of positions with Valence Health in Chicago, Illinois, most recently as Manager of Consulting Services and Interim Director of Operations at Community Care Partners. Kimberly has also worked with APS Healthcare and the New York City Department of Health and Mental Hygiene. She has more than a decade of experience in the health care and health insurance industries. Kimberly specializes in strategic development for quality improvement and value-based care, population health management administration and health plan process and operational improvement. Kimberly is a graduate of Vanderbilt University and also holds a Master of Public Administration from the Robert F. Wagner School of Public Service at New York University. She is a member of the American College of Healthcare Executives.
Jeff Tobe M.Ed, CSP, Customer Experience Expert and Author
“Coloring Outside of the Lines”
Certified Speaking Professional, Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings Magazine chose him as one of their favorite speakers along with other celebrities including Bill Clinton, Anderson Cooper, Condoleezza Rice and Daniel Pink. He is a creativity and customer experience expert, professional speaker and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent.
After having started and sold three successful businesses, Tobe founded Coloring Outside the Linesin 1994 and since then has worked with hundreds of clients ranging from ones with less than 20 employees to Fortune 500 companies including Microsoft, PepsiCo, Bank of America, ReMax International and many more!
Jeff Tobe’s most requested VIRTUAL or LIVE programs focus on CREATIVITY/INNOVATION, CUSTOMER EXPERIENCE and EMPLOYEE ENGAGEMENT. His high-energy, high-fun and high-content programs create the ideal presentation for any kind of corporate or educational forum.
Jeff’s articles have been read in hundreds of publications and he is the author of the hugely popular book, Coloring Outside The Lines. He is the co-author of three other books and his newest book, ANTICIPATE: Knowing What Customers Need Before They Do is quickly becoming one of the hottest business books on the market. He is also the creator of the Touch Point Focus initiative in which he helps organizations re-examine their customer touch points and change their customer experience.
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Star Ratings for Medicare Advantage health plans. Rex assesses plans and guides them in the development and implementation of-leading strategies to drive material Quality Improvement. Since its inception in 2017, RWC has helped multiple Medicare Advantage contracts achieve significant improvements in Star Ratings, including single-year full-Star improvements. Prior to launching RWC, Rex spent twenty-three years in strategic healthcare roles, with a strong focus on Medicare Advantage. Most recently, he led Stars for a large, multi-state plan that consistently achieved 4 and 4.5 Stars across its multiple contracts.
Kurt Waltenbaugh, Founder and CEO of Carrot Health, is a serial entrepreneur who has built successful analytic solutions, products and companies in the healthcare, retail, manufacturing, education/credentialing and fundraising industries. His previous companies were sold to Oracle and Pearson Education. Most recently, he was responsible for Product Strategy at Optum, Inc. (UnitedHealth), building data analytic businesses for the Provider, Payer and Employer markets.
VP Stars and Government Quality Improvement Programs
Daniel Weaver VP Stars and Government Quality Improvement Programs
Gateway Health Plan
Daniel Weaver is an established leader with extensive experience developing and implementing intervention strategies to improve Medicare Stars performance. With demonstrated success through innovative programs, Daniel led a Stars Quality team at Highmark for 6 years where they consistently delivered market-leading performance and forward-thinking engagement with providers and members. Daniel moved to Gateway Health Plan to help an underperforming DSNP plan achieve 4 Stars, boost Quality Improvement performance across multiple State pay for performance programs, and expand Risk Adjustment programs.
Richard E. Wild Chief Medical Officer, Atlanta and Boston Regional Offices
Centers for Medicare and Medicaid Services (CMS)
Dr. Wild received his MD degree from the University of Vermont, College of Medicine. Heis board certified in Emergency Medicine by the American Board of Emergency Medicine and is a Fellow of the American College of Emergency Physicians. His internship and residency training were at Letterman Army Medical Center, San Francisco; San Francisco General Hospital; and Walter Reed Army Medical Center in Washington, DC. He served five years as an active duty officer with the US Army Medical Corps and also served as a Department of Defense civilian emergency medicine specialist at Martin Army Hospital, Fort Benning, Georgia. Dr Wild earned his BA in Biology from Dartmouth College, his JD degree from George Washington University National Law Center in Washington, DC, and his MBA from the Columbia University Graduate Business School, in New York City. Dr. Wild has 30 years of experience as a practicing emergency physician ranging from small rural Georgia hospitals to large university teaching centers. He has served on the Medical School faculties of Boston University, University of Massachusetts, and Brown University and was Chairman of the department of Emergency Medicine and Chief of Emergency Services at a teaching hospital of Brown University Medical School. He has taught emergency medicine, health policy, and legal medicine to resident physicians and medical students. Dr. Wild hasserved as President of the Rhode Island College of Emergency Physiciansand as chairman or member of several American College of Emergency Physicians (ACEP) and American Medical Association (AMA) national committees dealing with government affairs, coding, and physician reimbursement. Dr. Wild is an active member of the Massachusetts and U.S. Federal Bar. He has practiced asa health care attorney with a large Boston law firm representing hospitals, physicians, skilled nursing facilities and a major Boston teaching hospital. He was medical director of Medicare’s direct fiscal intermediary in Baltimore and also CMS (then HCFA) Chief Medical Officer for reimbursement policy during the initial implementation the Hospital Prospective Payment (DRG) system. He subsequently served on the Medicare Prospective Payment Assessment Commission staff (now MedPac).