Osato Chitou is thePrincipalConsultantfor NMOC Healthcare Compliance Consulting, LLC, d/b/a Compli by Osato, where she provides legal and compliance services to the Payor, Provider, and Life Science Industries. Her prior roles include serving as the chief Legal and Compliance Officer for a Private Equity backed MSO supporting Dermatology and Plastic Surgery practices across four states,in addition toserving as the Medicare Compliance Officer for several multi-state Payors that offered Medicaid, Medicare Advantage and Special Needs Plans. She has also served as the Compliance Officer for one of New Jersey’s largesturbanteaching hospitals. Additionally, Ms. Chitou also worked for the State of New Jersey, within the Department of Human Services, and was charged with overseeing Managed Care Organizations market entry and exit including MCO applications, close-out activities, and procurement cycles. Ms. Chitouwas also in private practiceas an associate in the Healthcare & Healthcare Privacy practice groups at Moses & Singer LLP. While there, her areas of concentration included state and federal health privacy issues and regulatory compliance with HIPAA and HITECH. Ms. Chitou is admitted to practice law in New York, New Jersey, and the Supreme Court of the United States.
Ana Handshuh, CHC, is a government programs executive with expertise in creating and implementing corporate programs for the healthcare industry. Ms. Handshuh is the Principal at CAT5 Strategies, a healthcare advisory practice specializing in Regulatory and Operational Compliance, Revenue Management, Communications, Quality, Care Management Programs, Benefit and Formulary Design, Program Bid Submission, Accreditation, and Technology Integration. She recently founded TRACSCOUT, a technology startup SaaS platform for managed care processes.
Her recent consultancy roles include conducting compliance risk assessments, performing Compliance Program Effectiveness audits, conducting FDR and PBM pre‐delegation audit, preparing for CMS program audit, and writing and implementing post‐audit corrective action plans. Ms. Handshuh has also assisted government program sponsors achieve higher Star ratings, create and implement care management programs, document their processes and procedures, achieve accreditation status, design and submit government program bids, institute corporate‐wide programs and create communications strategies and materials. She is a member of the Health Care Compliance Association and is Certified in Healthcare Compliance by the Compliance Certification Board. Ana currently serves on the Board of the Resource Initiative and Society for Education (RISE), the preeminent national professional association dedicated to managed and accountable care financing and delivery.
Ms. Handshuh previously served as the Vice President of Managed Care Services at Central Florida Inpatient Medicine (CFIM), providing leadership and strategy on CFIM projects with physicians, risk entities, hospital systems, and health plans. Prior to that assignment, she worked with Precision Healthcare Systems as their Vice President of Quality Improvement, leading the IPA’s collaborations with payers to implement Quality and Star Rating initiatives. Ms. Handshuh also served as the Director of Corporate Program Development at Physicians United Plan (PUP), leading the Medicare health plan’s Quality Management and Corporate Communications departments and spearheading the development of innovative integrated technology solutions to drive business excellence and Star Rating achievement. Prior to joining Physicians United Plan Ms. Handshuh was the founder of I-Six Creative. Under Ms. Handshuh’svision and leadership, I-Six provided expertise in the areas of managed Medicare benefit design, MSO/IPA operations, provider network strategy, new market launches, technology integration, corporate communications and quality improvement.
Manager of Operations Quality & Compliance, Regulatory Complaints
Nicole Henderson Manager of Operations Quality & Compliance, Regulatory Complaints
Blue Cross Blue Shield of North Carolina
Nicole Henderson joined Blue Cross Blue Shield of North Carolina (Blue Cross NC) in 2017. She became the Manager of Operations Quality and Compliance with a distinct focus on Regulatory Complaints. In her role, she is responsible for escalation management across multiple teams and implementing compliance strategies that promote a customer-focused culture.
Before joining Blue Cross NC, Nicole served in various roles at Horizon Blue Cross Blue Shield of New Jersey for 15+ years. Nicole has over 18 years of experience in the health insurance industry, which includes 10+ years of experience in the Medicare Advantage line of business related to appeals and grievance management, claims, as well as the Complaints Tracking Module (CTM) complaints. Nicole’s multidisciplinary experience allows her to strategically approach multifaced complex situations and solution effectively in the service organization.
Nicole earned a Bachelor of Business Administration from Thomas Edison University as well as a Master’s of Business Administration from the University of Mount Olive.
Karen Iapoce Director of Government Solutions, Senior Analyst
Karen Iapoce brings more than 25 years of clinical and public sector experience to her role as ZeOmega’s Director of Government Solutions/Senior Analyst. Karen honed her clinical experience as a registered nurse before transitioning to healthcare management where she developed a deep understanding of healthcare information technology. She is versed in HEDIS, STARS, and patient safety and quality, and is a published author on topics related to healthcare quality and patient safety. Throughout her career, she has held numerous clinical leadership positions including Director of Clinical Operations for a Medicaid Management Information System, Vice President of Clinical Operations for Federally Qualified Healthcare Centers, Healthcare Administrator for an ambulatory Surgery Center, and Vice President of Quality, Risk, and Patient Safety. Karen holds a Master of Science in Nursing (Informatics) and is a member of the Educational and Professional Development Committee for the American Association of Legal Nurse Consultants. Karen continues to practice on a per-diem bases as an MDS Coordinator.
Tracy is a Senior Compliance Coordinator at SummaCare Health Plan, where she has worked for the past 20 years. Tracy specializes in the development and creation of compliance tools to better assist in the over-sight of the Compliance program. A strong believer in the power of curiosity in the workplace, Tracy campaigns to assists employees with the art of questioning and leadership influence skills.
Deborah joined SummaCare as the Medicare Compliance Officer in January 2015, and became the Chief Compliance Officer for the insurance arm of Summa Health (SummaCare and Summa Insurance Company) later that year. She is responsible for the health plan compliance program, encompassing all lines of business with an emphasis on Medicare Advantage, Part D, and Marketplace products. Deborah became the health plan Privacy Officer in 2017.
Prior to joining SummaCare, Deborah served as the Compliance & Privacy Officer for Health Alliance Plan in Detroit, Michigan for 12 years. She was in-house counsel, focusing on regulatory compliance, for Univera Healthcare in Buffalo, NY from 1996 to July 2002.
Qualifications and Credentials
Deborah earned a law degree from Case Western Reserve University in Cleveland Ohio in 1995 and is licensed to practice in Ohio (inactive status), New York (retired status), and Michigan (active status). She received her certification in healthcare compliance (CHC) in 2009.
JoAnn has more than 10 years of experience in healthcare and human services. Prior to joining Community Care Plan, JoAnn served as Corporate Compliance and Privacy Administrator for MDLIVE, as well as Corporate Compliance Manager for MDLIVE, based in Sunrise, FL, and Corporate Compliance Analyst for Gateway Health Plan, in Pittsburgh, PA. JoAnn received her Master of Science in Criminal Justice Administration and her Bachelor of Science in Criminal Justice from Point Park University. JoAnn is a member of the Healthcare Compliance Association. She has demonstrated her commitment as a volunteer for South Florida Cares Mentoring Movement for Broward Public Schools.
Sr Director, Operational Performance & Regulatory Support
David Reid Sr Director, Operational Performance & Regulatory Support
David Reid is the Senior Director of Operational Performance at Florida Blue with over 17 years of experience in the insurance industry. A Certified Information Systems Auditor (CISA), he is accountable for ensuring business processes across multiple divisions are operationally effective and adhere to regulatory and industry requirements for both Commercial and Government market segments. David’s background is in systems development, database administration, internal auditing, process improvement, operations management and regulatory/accreditation compliance.
Krystol Sanders has over 20 years of collective experience in the Finance, Insurance and Healthcare industries. She has served fortune 500 companies in the capacities of VP, Financial Advisor, Bilingual Branch Manager, and Insurance Agency Owner. She has taught on the topics of financial education and insurance planning to business owners and executives interested in financial management, business expansion, talent acquisition, and legacy creation.
She maintains her Life, Accident, Health, and Property and Casualty insurance licenses. She is also a registered Investment Advisor and holds both Series 7 and 66 securities licenses.
Krystol studied International Business at Hofstra University, earned a Bachelor of Arts in Foreign Language and Culture from Spelman College and a Master of Science in Law from Pepperdine School of Law. She is currently pursuing a master’s degree in Health Administration.
She has been featured on Radio Sandy Springs, WRFG Radio, Buckhead Business Radio and Successful Woman Radio. She has also appeared in Atlanta Woman Magazine and Health and Healing Chronicles.
Krystol is bilingual in English and Spanish and has traveled extensively abroad. Her international travel experience has given her a broad base from which to approach many business topics. Her favorite quote is, "Being at peace is the ultimate position of power".
Delores Stewart (MAcc) is a Senior Manager within Medicare Regulatory Support at Florida Blue. She is accountable for the CMS Mock Audit Program and vendor oversight activities. An experienced Senior Auditor from Deloitte & Touche, Delores is a licensed CPA, former Finance Manager at UF Health (First Coast Advantage, LLC) and worked for Florida’s Office of the Attorney General as a Medicaid Fraud Auditor prior to joining Florida Blue.
Jon Swisher is the Director of Solution Development for Kiriworks, a leading provider of information and process management solutions that optimize and transform today's business. He has worked as a trusted advisor with both healthcare providers and insurers for close to a decade – utilizing software solutions to drive innovation and process improvement. This includes designing enterprise-class case management platforms, integrating with industry leading EMRs and developing technology roadmaps for the interconnected healthcare ecosystem.