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Save the Date for June 2022


Save the Date for the 7th Annual Optimizing Appeals and Grievances Summit 

Back for its 7th annual meeting, 2022’s Optimizing Appeals and Grievances Summit supplies proven strategies from industry-leading experts to enhance your appeals & grievances operations and improve your organization’s outcomes on the always difficult ODAG & CDAG audits. While providing an up-to-the-minute review on key changes to CMS regulations, this year’s virtual summit also equips attendees with critical insights from recently audited plans, tactics for improving member satisfaction, and strategies for dealing with the disruption of COVID-19 from health plans who’ve successfully adapted.

 This conference is designed for Medicare Advantage and Part D plan executives and managers with responsibilities in:

  • Appeals & Grievances Operations
  • Customer or Member Services
  • Quality Improvement
  • Medicare Compliance
  • Audits & Delegate Oversight
  • Clinical Services and Medical Management
  • and Call Center Operations



2022's attendees will be able to:

  • Explore the latest regulatory and sub[1]regulatory CMS guidance to prepare for the new audit cycle
  • Drive Star Ratings and metrics through innovative approaches to customer service and complaint prevention
  • Avoid costly mistakes by learning best practices and lessons learned from recently audited plans
  • Explore best practices for business continuity as health plans deal with the disruption of COVID-19
  • Create well-defined contracts with FDRs to manage expectations, perform audits and avoid CMS penalties
  • Slice and dice data for denial management analysis to catch discrepancies early and avoid future challenges
  • Increase plan revenue and quality ratings through efficient appeals and grievances operations
  • Receive continuing education credits for your involvement in the conference, including extra credits for preconference workshop attendance
  • Engage with industry experts to master audit preparation and grievance classification accuracy
  • Network on-camera and connect with other appeals and grievances and compliance experts in our virtual lobby

Thank You To Our 2021 Sponsors