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Save the Date for June 2024

The 9th Annual Optimizing Appeals and Grievances Summit 

Featuring two days of immersive insight and instruction, the Optimizing Appeals and Grievances Summit is a can’t-miss opportunity for all compliance specialists looking to improve ODAG & CDAG outcomes. With access to the nation’s foremost experts, you’ll come away with actionable audit experience and readiness techniques to tackle changes to CMS regulation.

Stay tuned for detail on next year's event.


This conference is designed for Medicare Advantage and Part D plan executives and managers with responsibilities in:

  • Appeals & Grievances Operations

  • Customer or Member Services

  • Quality Improvement

  • Medicare Compliance

  • Audits & Delegate Oversight

  • Clinical Services and Medical Management

  • Call Center Operations



Here are a few reasons why attendees return year after year:

  • Dive into new guidance from CMS and how it impacts appeals & grievances within your organization

  • Evaluate the impact of COVID-19 on appeals and grievances in a post- pandemic world

  • Explore key organizational tactics to tackle the staffing issues and hear what other plans are doing to address burnout and talent retention 

  • Identify broken processes and unlock opportunities to avoid unnecessary appeals and grievances

  • Understand the new landscape of supplemental benefit offerings and how to improve performance

  • Avoid costly mistakes by learning best practices and lessons learned from recently audited plans

  • Benchmark best practices with peers and discover how other plans structure their department to prioritize efficiency and accommodate for volume 

  • Network on-camera and connect with other appeals and grievances and compliance experts in our virtual lobby

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