Elevate your health plan's success in the enchanting setting of Lake Buena Vista in Orlando Florida at an Official Walt Disney World® Hotel! The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.
Bring your whole family to experience some Disney magic while you join colleagues and industry leaders for advanced insights, new ideas, and contemporary tactics to help meet even the loftiest member experience goals.
This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions:
At the Member Engagement and Experience Symposium, your peers joined us in-person at our last event to:
Learn to break the rules of health care
Explore the impact of Stars measures changes related to member experience
Eliminate the disconnect between member and patient engagement
Reimagine the ideal member experience from enrollment through onboarding
Discover new metrics for measuring member engagement
Leverage member experience efforts to raise quality scores beyond CAHPS
Equip your team to bridge the gap between members and providers
Discuss the role of extreme trust, respect, and sensitivity in meeting health equity goals
Hear from experts responsible for managing engagement and satisfaction across multiple product lines
Network face-to-face during dedicated time slots created throughout the conference program
