View Past Agenda | The Star Ratings Master Class | A RISE Health Conference

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The 14th Annual RISE Star Ratings Master Class
December 11-13, 2023
San Diego

2023 Agenda

Monday - December 11, 2023

11:00 AM 8:30 PM

10:00 AM 7:30 PM

9:00 AM 6:30 PM

8:00 AM 5:30 PM

Registration Open

Costa Del Sol Foyer 

12:00 PM 3:30 PM

11:00 AM 2:30 PM

10:00 AM 1:30 PM

9:00 AM 12:30 PM

Preconference Workshop A: Preparing for ECDS

Costa Del Sol Ballroom – Salon A - D    

 

  • Overcome ECDS reporting challenges and get to know the proposed digital measures  
  • Learn how to avoid leaving data on the table and how to take a realistic inventory of what data you have—and what you don’t  
  • Create a data journey for each quality measure data source and integrate siloed data 
  • Leverage critical interoperability and value-based care in the transition to digital 
  • Discover the power of analytics to break down denominator targeting 
  • Build and execute your digital roadmap 

Julianne Eckert RN BSN, CCM, CMCN, ACMP, Senior Director, Clinical Quality Programs
Clover Health

Bryan Hall, HEDIS Data IT consultant
Clover Health

Katharine Iskrant, MPH, CHCA, CPHQ, Founder and Practice Leader
Healthy People, Inc.

Aurora V. Adams, MS, CHCA, Lead HEDIS Auditor 
Healthy People, Inc. 

 

*Additional Registration Required

3:30 PM 4:30 PM

2:30 PM 3:30 PM

1:30 PM 2:30 PM

12:30 PM 1:30 PM

Networking Lunch (open to workshop attendees)

Costa De La Luna Ballroom 4

4:30 PM 8:00 PM

3:30 PM 7:00 PM

2:30 PM 6:00 PM

1:30 PM 5:00 PM

Preconference Workshop B: Deep Dive into the New Stars Math

Costa Del Sol Ballroom – Salon A - D    

  • Understand the Final Rule and an in-depth review of the new calculation of Stars 
  • Prepare for the Second Final Rule Impact 
  • Discuss crucial Part D measures, including Medication Adherence Measures, Inflation Reduction Act convergence with Stars, and MTM  
  • Build strategy around:   
    • The new Health Equity Index Reward and removal of the previous Reward Factor  
    • Optimizing the Improvement measure, regardless of the proposed change to the hold harmless provision  
    • The impact of the reduced Member Experience weights on your score  
  • Model out contracts with and without the major Stars math drivers above with a customized workbook to develop strategies for YOUR health plan 

Rex Wallace, Founder & Principal
Rex Wallace Consulting

Jessica Muratore, Chief Operating Officer
Rex Wallace Consulting

Nate Lucena, Chief Strategy & Analytics Officer
Rex Wallace Consulting

Luis Cerda, Senior Consultant
Rex Wallace Consulting

Mick Twomey, Chief Executive Officer 
Hyperlift 

 

*Additional Registration Required

8:00 PM 9:00 PM

7:00 PM 8:00 PM

6:00 PM 7:00 PM

5:00 PM 6:00 PM

Welcome Reception

Costa Del Sol Ballroom – Salon E- H

 

Join us for drinks, hors d’oeuvres, and face-to-face networking with peers.

Tuesday - December 12, 2023

10:30 AM 8:15 PM

9:30 AM 7:15 PM

8:30 AM 6:15 PM

7:30 AM 5:15 PM

Registration Open

Costa Del Sol Foyer

10:30 AM 9:15 PM

9:30 AM 8:15 PM

8:30 AM 7:15 PM

7:30 AM 6:15 PM

Exhibit Hall Open

Costa Del Sol Ballroom – Salon E- H

10:30 AM 11:30 AM

9:30 AM 10:30 AM

8:30 AM 9:30 AM

7:30 AM 8:30 AM

Networking Breakfast

Costa Del Sol Ballroom – Salon E- H

11:30 AM 11:45 AM

10:30 AM 10:45 AM

9:30 AM 9:45 AM

8:30 AM 8:45 AM

Opening Remarks

Costa Del Sol Ballroom – Salon A - D

 

Kent Holdcroft, Chief Growth Officer  
Healthmine 

11:45 AM 12:45 PM

10:45 AM 11:45 AM

9:45 AM 10:45 AM

8:45 AM 9:45 AM

Keynote Address: Medicare Advantage Star Ratings: A CMS Update

Costa Del Sol Ballroom – Salon A - D

  • Provide an overview of the Medicare Advantage Star Ratings Program
  • Review key elements of the 2024 Medicare Advantage and Part D Star Ratings
  • Highlight details of the Contract Year 2025 Technical Changes to the Medicare Advantage Plan Program Proposed Rule and opportunity for public comment

 

Ashby Wolfe, MD, MPP, MPH
Regional Chief Medical Officer
Centers for Medicare & Medicaid Services

12:45 PM 1:35 PM

11:45 AM 12:35 PM

10:45 AM 11:35 AM

9:45 AM 10:35 AM

Star Light, Star Bright, part 1: Shining Light on the Latest Final Rules

Costa Del Sol Ballroom – Salon A - D

  • Discuss the Health Equity Index replacement of the previous Reward factor  
  • Identify the latest proposed and finalized measure changes 
  • Make the most of the positive changes ahead for member care 

Melissa Smith, Chief Consulting Officer
Healthmine

Ana Handshuh, CHC, Principal
CAT5 Strategies

1:35 PM 1:55 PM

12:35 PM 12:55 PM

11:35 AM 11:55 AM

10:35 AM 10:55 AM

Networking Break

Costa Del Sol Ballroom – Salon E - H

1:55 PM 2:45 PM

12:55 PM 1:45 PM

11:55 AM 12:45 PM

10:55 AM 11:45 AM

Star Light, Star Bright, part 2: Finding Your Way through the Dark

Costa Del Sol Ballroom – Salon A - D

  • Recognize the financial effects of the changes ahead and how to mitigate them to better serve members
  • Leverage change management strategies to help your plan hit its Star goals during turbulent times
  • Turn operational effects of the latest final rules into a chance to improve organization-wide excellence

 

Suzanna-Grace Tritt, FSA, MAAA, CERA, Senior Consulting Actuary 
Wakely Consulting Group 

 

Lisa Winters, ASA, MAAA, Consulting Actuary   
Wakely Consulting Group 

 

Eden Anne Encarnacion, MHA, Sr. Manager, HEDIS – Medicare Stars Program 
Blue Shield of California 

2:45 PM 3:30 PM

1:45 PM 2:30 PM

12:45 PM 1:30 PM

11:45 AM 12:30 PM

The Power of Virtual Care to Drive Clinical Outcomes for Seniors

Costa Del Sol Ballroom – Salon A - D

  • Discover unexpected ways to use virtual care to reach your members and empower providers to deliver quality outcomes
  • Explore how clinical oversight and integration can unlock new care opportunities. 
  • Learn how virtual care supports equitable access to quality healthcare for seniors across all demographics.

 

Avantika Waring, MD, Chief Medical Director 
9amHealth

 

Nate Lucena, Chief Strategy & Analytics Officer 
Rex Wallace Consulting, LLC 

3:30 PM 4:30 PM

2:30 PM 3:30 PM

1:30 PM 2:30 PM

12:30 PM 1:30 PM

Networking Lunch

Costa Del Sol Ballroom – Salon E - H

Concurrent Sessions 4:30 PM - 5:15 PM 3:30 PM - 4:15 PM 2:30 PM - 3:15 PM 1:30 PM - 2:15 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

4:30 PM 5:15 PM

3:30 PM 4:15 PM

2:30 PM 3:15 PM

1:30 PM 2:15 PM

Track A : Quality Collaboration

Panel: Balancing Value-Based Care, Risk, and Quality

  • Raise your gaze beyond quality to find overall balance instead of focusing on individual program measurements
  • Discuss the trend toward attempting to offset revenue loss from risk program changes
  • Discuss the relationship between quality and value-based care and their relationship to payment given the HCC v.28 changes

 

Moderator: 

Cory Busse, VP of Strategic Solutions 
Icario 

 

Panelists: 

Kim Shell, MBA, Principal/Owner 
Freedom Health Consulting, LLC 

 

Ryan Dodson, Regional Manager, Risk Adjustment  
New Vision Healthcare Solutions/Choice Medical Group 

 

Shannon Decker, PhD, MBA, MBA, M.Ed, Principal  
VBC One 

4:30 PM 5:15 PM

3:30 PM 4:15 PM

2:30 PM 3:15 PM

1:30 PM 2:15 PM

Track B: Measure by Measure Success

Panel Discussion: Advancing Patient-Centered, Equitable Approaches to Medication Therapy Management

  • Understand current CMS requirements, incentives, and recent proposals for MTM Programs 
  • Identify opportunities to evaluate patient experience and outcomes with MTM Programs 
  • Discuss approaches to closing gaps and addressing equity in MTM Programs 

Moderator:
Micah Cost, PharmD, MS, CEO
Pharmacy Quality Alliance

Panelists:
Matthew Dinh, PharmD, Sr. Director, Pharmacy Quality Care & Experience
SCAN Health Plan

Yoona Kim, CEO 
Arine 

5:15 PM 5:20 PM

4:15 PM 4:20 PM

3:15 PM 3:20 PM

2:15 PM 2:20 PM

Transition Break

Concurrent Sessions 5:20 PM - 6:05 PM 4:20 PM - 5:05 PM 3:20 PM - 4:05 PM 2:20 PM - 3:05 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

5:20 PM 6:05 PM

4:20 PM 5:05 PM

3:20 PM 4:05 PM

2:20 PM 3:05 PM

Track A : Quality Collaboration

Panel: Stars in Perspective

  • Recognize how finance, operations, sales, and other internal teams view Stars
  • Explore techniques for getting leadership and organizational buy-in for your program  

 

Moderator: 

Bill Friedman, VP of Payer Engagement 
Wider Circle 

 

Panelists: 

Nikki Hungate MS, MHA, Director, Medicare & Gov't Programs Product Strategy 
MVP Healthcare 

 

Shannon Decker, PhD, MBA, MBA, M.Ed, Principal  
VBC One 

5:20 PM 6:05 PM

4:20 PM 5:05 PM

3:20 PM 4:05 PM

2:20 PM 3:05 PM

Track B: Measure by Measure Success

The Power of Three: Strategies for Achieving Nation-leading Results in Triple Weighted Stars Measures

  • Review CMS's triple weighted HEDIS Stars Measures and understand why they are crucial in today's competitive landscape
  • Learn about innovative and proven strategies that can propel your organization to achieve national leadership in Stars Measures, focusing on quality, outcomes, and patient satisfaction.
  • Gain insights from real-world success stories and case studies that demonstrate the application of these strategies, helping you adapt and implement them within your own organization for outstanding results

 

Rebecca Fitch, MD
Permanente Medicine

Stephen P. Winn, CPHQ, Senior Director, Quality
Permanente Medicine

Gerardo Hernandez Diaz, Senior Director, Quality Improvement
Permanente Medicine

Concurrent Sessions 6:05 PM - 6:15 PM 5:05 PM - 5:15 PM 4:05 PM - 4:15 PM 3:05 PM - 3:15 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

6:05 PM 6:15 PM

5:05 PM 5:15 PM

4:05 PM 4:15 PM

3:05 PM 3:15 PM

Track A : Quality Collaboration

Tools & Tech Spotlight

Leading service providers will showcase their offerings in a quick-pitch setting. Evaluate the latest and greatest tech tools to bring back to your organization.  

 

Dean Gutridge, VP of Sales  

The Helper Bees  

6:05 PM 6:15 PM

5:05 PM 5:15 PM

4:05 PM 4:15 PM

3:05 PM 3:15 PM

Track B: Measure by Measure Success

Tools & Tech Spotlight

Leading service providers will showcase their offerings in a quick-pitch setting. Evaluate the latest and greatest tech tools to bring back to your organization.  

 

Ken Stockman, CEO  

Beacon Healthcare Systems  

6:20 PM 6:40 PM

5:20 PM 5:40 PM

4:20 PM 4:40 PM

3:20 PM 3:40 PM

Networking Break

Costa Del Sol Ballroom - Salon E - H

Concurrent Sessions 6:40 PM - 7:25 PM 5:40 PM - 6:25 PM 4:40 PM - 5:25 PM 3:40 PM - 4:25 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

6:40 PM 7:25 PM

5:40 PM 6:25 PM

4:40 PM 5:25 PM

3:40 PM 4:25 PM

Track A : Quality Collaboration

Making the Stars Align: Collaborating for Success and Improved Outcomes

  • Examine best practices for effective internal and external collaboration for goal alignment and to achieve outcomes 
  • Recognize how to surface the voice of the customer and align Sales, Marketing, and Product to ensure solutions are optimized to solve health plan partner challenges 
  • Craft member-centric solutions by bringing everyone together to develop an actionable health equity plan 
  • Gain practical guidance on fostering excellent collaboration and insights to avoiding common pitfalls 

 

Moderator:

Anne Davis, VP, Government Markets and Strategy
Wellth

 

Panelists:

Tamara Migut, Director of Quality Management 
Health Alliance Medical Plans 

 

Jessica Muratore, Chief Operating Officer
Rex Wallace Consulting

 

 

 

6:40 PM 7:25 PM

5:40 PM 6:25 PM

4:40 PM 5:25 PM

3:40 PM 4:25 PM

Track B: Measure by Measure Success

Panel: The Unspoken Measures

  • Discuss strategies for non-clinical, non-CAHPS measures 
  • Address quality measure improvement related to appeals, TTY, retention, and more 
  • Leverage performance on quality measures completely within the health plan’s control 

 

Moderator:

Ryan Dodson, Regional Manager, Risk Adjustment
New Vision Healthcare Solutions/Choice Medical Group

Panelists:

Jessica Assefa, Chief Quality Officer
ATRIO Health Plans

Luis Cerda, Senior Consultant
Rex Wallace Consulting

Katie Martin, Vice President of Quality and Clinical Analytics
Baylor Scott & White Health Plan

Jay Newton-Small, CEO and Founder 
PlanAllies 

 

7:25 PM 7:30 PM

6:25 PM 6:30 PM

5:25 PM 5:30 PM

4:25 PM 4:30 PM

Transition Break

Concurrent Sessions 7:30 PM - 8:15 PM 6:30 PM - 7:15 PM 5:30 PM - 6:15 PM 4:30 PM - 5:15 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

7:30 PM 8:15 PM

6:30 PM 7:15 PM

5:30 PM 6:15 PM

4:30 PM 5:15 PM

Track A : Quality Collaboration

Developing an Action-Oriented Listening Strategy Across the Member Journey

  • Discover best practices for listening strategies, including where to focus to impact CAHPS and other Stars measures
  • Consider data-sharing with provider partners, including Patient Experience measures
  • Drive the data toward action

 

Varun Kumar, MD, Vice President/Medical Director, Quality and Member Experience

SCAN 

 

Jessica Assefa, Chief Quality Officer

ATRIO Health Plans

 

Adam Higman, Partner, Strategic Consulting, Payer Consulting

Press Ganey

 

David L. Larsen, Senior Advisor Member Experience

Press Ganey

7:30 PM 8:15 PM

6:30 PM 7:15 PM

5:30 PM 6:15 PM

4:30 PM 5:15 PM

Track B: Measure by Measure Success

An Analytically Focused Strategy Towards 5 Stars

  • Discover how the first and only plan in Puerto Rico to achieve 5 stars did so
  • Discuss the analytics-driven strategies they deployed and the results they saw in the process

 

Moraima Ríos Gonzalez, DrPH, Medicare Stars Rating Director 
MCS Advantage 

 

Keith Bell, MPH, CPHQ, Vice President of Quality and Experience 
Ingenia Health 

8:15 PM 9:15 PM

7:15 PM 8:15 PM

6:15 PM 7:15 PM

5:15 PM 6:15 PM

Holiday Cocktail Reception

Costa Del Sol Ballroom - Salon E - H

 

Join us for drinks, hors d’oeuvres, candy canes, and face-to-face networking with peers.

Wednesday - December 13, 2023

10:30 AM 11:30 AM

9:30 AM 10:30 AM

8:30 AM 9:30 AM

7:30 AM 8:30 AM

Registration Desk Opens and Networking Breakfast

Costa Del Sol Ballroom - Salon E - H

10:30 AM 4:00 PM

9:30 AM 3:00 PM

8:30 AM 2:00 PM

7:30 AM 1:00 PM

Exhibit Hall Open

Costa Del Sol Ballroom - Salon E - H

11:30 AM 11:40 AM

10:30 AM 10:40 AM

9:30 AM 9:40 AM

8:30 AM 8:40 AM

Welcome Remarks

Costa Del Sol Ballroom – Salon A - D 

Kent Holdcroft, Chief Growth Officer  
Healthmine

11:40 AM 12:25 PM

10:40 AM 11:25 AM

9:40 AM 10:25 AM

8:40 AM 9:25 AM

The Art of Goalsetting

Costa Del Sol Ballroom – Salon A - D 

  • Build tools to help set goals and measure progress throughout the year 
  • Discover strategies for tracking all 40 measures 
  • Learn how to successfully calculate measures against goals over time 

 

Jill Strassler, MBA, MS-MIS, VP Solutions Management
Veradigm

 

Crystal Mata, Principal Program Manager, Clinical Quality 
Blue Shield of California 

 

Mark Enders, CEO 
Jireh Healthcare Analytics 

 

Katie Lanza, Manager, Medicare Stars 
Blue Shield of California

12:25 PM 1:10 PM

11:25 AM 12:10 PM

10:25 AM 11:10 AM

9:25 AM 10:10 AM

Case Study: Member Engagement and Empowerment

Costa Del Sol Ballroom – Salon A - D 

  • Implement digital and health literacy campaigns to build trust and empower members
  • Develop a comprehensive onboarding education plan for members to educate them on what to expect—and why—for outreach, use of their data and screening questions, preventative care, and more

 

Phil Collins, Senior Director of Quality 
FarmboxRx 

 

Lela Criswell, Member Engagement Manager 
Kern Health Systems 

1:10 PM 1:30 PM

12:10 PM 12:30 PM

11:10 AM 11:30 AM

10:10 AM 10:30 AM

Networking Break

Costa Del Sol Ballroom - Salon E - H

1:30 PM 2:25 PM

12:30 PM 1:25 PM

11:30 AM 12:25 PM

10:30 AM 11:25 AM

Stars in 2023: The Winding Road to 2024 Star Ratings

Costa Del Sol Ballroom – Salon A - D 

Join us for an engaging and educational experience with "Medicare Masters," a game designed for Star Rating professionals and enthusiasts alike. This interactive activity provides a unique opportunity to delve into the world of Medicare Advantage plan management in a fun and collaborative environment. Can you silo-bust your way to 5 stars?

 

Ana Handshuh, CHC, Principal
CAT5 Strategies

 

Jenn Kerfoot, Chief Strategy & Growth Officer
DUOS

2:25 PM 3:00 AM

1:25 PM 2:00 AM

12:25 PM 1:00 AM

11:25 AM 12:00 AM

The Winding Road Continued: The Drive for Five Stars

Costa Del Sol Ballroom – Salon A - D 

Continue the conversation with a discussion of actionable strategies to improve Stars performance using creativity, teamwork, and the tools you already have in place. 
 

Ana Handshuh, CHC, Principal  

CAT5 Strategies 

 
Daryl Risinger, President and Chief Growth Officer 

Soda Health 

 

Jim Kirby, Chief Commercial Officer 

Kroger Health 

 

3:00 PM 4:00 PM

2:00 PM 3:00 PM

1:00 PM 2:00 PM

12:00 PM 1:00 PM

Networking Lunch

Costa Del Sol Ballroom - Salon E - H

Concurrent Sessions 4:00 PM - 4:45 PM 3:00 PM - 3:45 PM 2:00 PM - 2:45 PM 1:00 PM - 1:45 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

4:00 PM 4:45 PM

3:00 PM 3:45 PM

2:00 PM 2:45 PM

1:00 PM 1:45 PM

Track A: Member Experience Spotlight

Deep Dive into CAHPS Math

  • Address measures with incredibly narrow performance thresholds, where less than 5 points can separate a 1-Star plan from a 5-Star plan
  • Understand how “downgrades” from reliability and statistical significance impact your scores
  • Examine the importance of converting randomly sampled survey measures into actual denominators of members to reach
  • Share strategies to maximize CAHPS performance and impact to Overall Star within the changing Stars landscape

 

Heidi Salerno, CAHPS Consultant
Rex Wallace Consulting, LLC

 

Ryan Bernstein, Consultant
Rex Wallace Consulting

4:00 PM 4:45 PM

3:00 PM 3:45 PM

2:00 PM 2:45 PM

1:00 PM 1:45 PM

Track B: Innovations in Quality Improvement

Engaging the Unengageable: Closing Care Gaps and Improving Member Experience

  • Build traction with your chronically unengaged, nonadherent, and high-risk cohort
  • Gain insight into proven strategies to improve results with difficult-to-reach populations, including LIS and D-SNP
  • Learn how to drive higher Star Ratings through improved adherence and positive Health Equity Index performance
  • Leverage data analytics to identify and resolve member care gaps

 

Glenn Wirick, Chief Commercial Officer 
AdhereHealth 

 

Bert Rico, Director, QI and Clinical Analytics 
Baylor Scott & White Health Plan 

 

Kim Shell, MBA, Principal/Owner 
Freedom Health Consulting, LLC 

4:45 PM 4:50 PM

3:45 PM 3:50 PM

2:45 PM 2:50 PM

1:45 PM 1:50 PM

Transition Break

Concurrent Sessions 4:50 PM - 5:35 PM 3:50 PM - 4:35 PM 2:50 PM - 3:35 PM 1:50 PM - 2:35 PM

Track A: Costa Del Sol Ballroom - Salon A - D

 

Track B: Costa De La Luna Ballroom 1 -3

Track Chairs:

4:50 PM 5:35 PM

3:50 PM 4:35 PM

2:50 PM 3:35 PM

1:50 PM 2:35 PM

Track A: Member Experience Spotlight

From Engagement to Equity: Strategies to Make the Most Out of Every Interaction

  • Consider lessons learned from Medicaid plans
  • Improve engagement with members that have social risk factors
  • Increase communication with hard-to-reach members
  • Close care gaps while improving HEI

 

Tina Dueringer, RN, BSN, CCM, PCC, Vice President Clinical and Quality 
Rebellis Group 

 

Traco Matthews, Chief Health Equity Officer 
Kern Health Plan 

4:50 PM 5:35 PM

3:50 PM 4:35 PM

2:50 PM 3:35 PM

1:50 PM 2:35 PM

Track B: Innovations in Quality Improvement

Case Management Opportunities to Increase HEDIS and CMS Data Validation Measure Performance Rates

  • Learn how case management can close numerators on six HEDIS Star measures, nine HEDIS display measures, and the future HEDIS ECDS Star measures DSF-E and SNS-E 
  • Explore the synergy in case management closure for the CMS Data Validation measure ‘MTM Comprehensive Medication Review’ with the HEDIS MA ‘Medication Reconciliation Post-Discharge’ and the SNP ‘Medication Review’ Star measures.
  • Recognize how case management can coordinate to close Data Validation measure ‘SNP Care Management HRA Completion’ with the HEDIS SNP ‘Care for Older Adults’ Pain Assessment and Functional Status Assessment numerators

 

Savannah Gonsalves, RN, MHA, Director of Quality
Hometown Health

 

Katharine Iskrant, MPH, CHCA, CPHQ, Founder and Practice Leader
Healthy People, Inc

5:35 PM 5:40 PM

4:35 PM 4:40 PM

3:35 PM 3:40 PM

2:35 PM 2:40 PM

Transition Break

5:40 PM 6:25 PM

4:40 PM 5:25 PM

3:40 PM 4:25 PM

2:40 PM 3:25 PM

Hot Topic: Optimize Touchpoints with Nudge Theory

Track A: Costa Del Sol Ballroom - Salon A - D

  • Maximize engagement through personalized targeted nudge efforts
  • Leverage behavioral economics strategically to nudge members toward better outcomes and experience 
  • Discover how multiple Blues plans are operationalizing dedicated teams to use Nudge Theory to their advantage

 

Moderator: 

Kathleen Ellmore, Cofounder & Managing Partner 
Engagys 

 

Panelists: 

Joseph Chang, Director, Portfolio Management 
BCBS of MI 

 

LeAnna Pierson, Director of Member Engagement 
Blue Cross Minnesota 

 

Amy Blackledge, MBA-HC, MSN, RN, CSSBB, Director of Clinical Quality 
Blue Cross of Idaho 

6:25 PM 6:30 PM

5:25 PM 5:30 PM

4:25 PM 4:30 PM

3:25 PM 3:30 PM

Closing Remarks

Track A: Costa Del Sol Ballroom - Salon A - D

Reva Sheehan, Sr. Director of Customer Insights   

mPulse Mobile

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